Engaging with our stakeholders is an important aspect of ensuring the Bank’s ability to deliver on its strategic objectives and create value in the long term. Hence, we foster proactive engagement with all our stakeholders to obtain their feedback and insights which enable us to identify potential risks and opportunities thereby developing a robust strategy towards positive change.

Stakeholder	How We Engage	Key Concerns	Strategic Response
Investors and Shareholders	Annual general meeting Annual report Quarterly earnings update Press releases and announcements to the Colombo Stock Exchange (CSE)	Shareholder returns Financial performance and position Macro economic developments and its impact on strategy and business continuity Transparent reporting and disclosure Good governance	Effective strategies to deliver sustainable value Effective governance and risk management framework Maintaining sustainable return on investment Timely release of relevant information
Customers	Ongoing customer interaction at branch level Periodic Customer surveys Placement of customer suggestion boxes Press releases Formal complaint mechanism Social Media channels General correspondence	Customer centric solutions Superior Customer service Convienience of access Access to digital banking solutions Maintenance of customer privacy Support through debt moratorium and other concessions Brand visibility Stable returns Borrowing costs Benefits and reward	Customer focused product development Digital banking solutions Efficient grievance handling Extensive network to reach rural masses Improved data security for customer privacy Effective communication and marketing Campaign to enhance brand equity
Employees	Conducting induction and training programmes Periodic multi-level staff meetings Monthly regional meetings Annual performance appraisals Discussions with Union representatives Work-life balance initiatives	Opportunities for professional and personal growth Fair remuneration and benefits based on effective performance management Avenue for two way communication/open door policy Avenue to voice concerns Health and safety at workplace Work life balance	Provided industry par remuneration and rewards Continues learning and development opportunities for employees for skill enhancement Structured grievance handling mechanism Open door policy Strict adherence to health and safety protocols Employee engagement mechanisms
Cooperative Societies and Community	Annual general meeting Cooperative consultation meetings Direct engagement with dedicated departments Regular one on one financial presentations Engagement through branches Community development initiatives Community visits	Financial inclusion Fair and responsible lending practices Community empowerment Livelihood development Brand visibility Improved financial literacy Support to resolve social and environmental issues Employment creation within the community	Sustainability initiatives to create value for the communities Facilitate socio economic empowerment through community engagement and initiatives Providing financial advisory services to enhance financial literacy Efficient resource usage
International Agencies and regulators	Periodic fact-finding visits Annual reviews Direct engagement with consultants Industry forums and meetings with CBSL and other regulators Compliance reporting to the CBSL Announcements to the CSE	Compliance with all relevant regulations, directions, and guidelines Regular and transparent communication Drive sustainable development and economic growth Submission of statutory reports and payments	Compliance with statutory regulations Lending to micro, small and medium entrepreneurs to promote innovation Provision of timely and accurate reports